Terms of Service
These terms apply when you book a cleaning service from Brightnest Home Services Pte. Ltd. (“Brightnest”, “we”, “us”), including bookings made through this website, WhatsApp, phone or email. By confirming a booking you accept them.
1. Quotations and the advertised offer
- Prices shown on this website are indicative for a standard 3–4 room home and are confirmed in writing before your visit. The confirmed figure is the price that applies.
- The first-time offer (a discount on the standard price plus a free starter cleaning kit) applies to a customer's first booking only, is limited to one per household, and cannot be combined with other promotions.
- Free gifts are subject to availability. Where a specific gift is unavailable we will substitute one of equal or greater value, or tell you before the visit if we cannot.
- A quotation may be revised before the visit if the information you gave us about the property turns out to be materially different — for example a much larger unit, or a condition requiring far more time. We will tell you before anyone starts work, and you may cancel at no charge.
2. Booking and access
- A booking is confirmed only when we have told you so in writing, with the date, time window, scope and price.
- You agree to provide safe access to the property and to tell us in advance about anything that affects the work — pets, security arrangements, parking or lift access, and anything we should not touch.
- Please secure cash, jewellery and valuables before the visit. We do not open safes or locked drawers.
- We may decline or stop work at any property we consider unsafe, unhygienic to an unreasonable degree, or where a person present behaves abusively towards our staff. In that case we will explain why and, where no work has been done, charge nothing.
3. What is included, and what is not
The scope of a standard visit is the checklist published on our website (currently 52 checkpoints across kitchen, bathrooms, bedrooms and living areas). Add-ons are quoted separately.
| Service | Included in the standard 3-hour clean? |
|---|---|
| Interior glass and window cleaning | Yes |
| Exterior / high-rise window cleaning | No — requires licensed rope access; we will refer you to a specialist |
| Ironing, inside-fridge, inside-oven, inside-cabinet work | Not in the standard visit — available as a quoted add-on requiring extra time |
| Post-renovation, hoarding, pest, mould or biohazard clean-up | No — outside our scope; we will say so rather than accept the job |
| Cleaning, feeding or handling pets | No — we work around pets but do not handle them |
| Moving heavy furniture, or cleaning behind fixed/appliance units that cannot be safely moved | No |
4. Cancellation and rescheduling
| When you change or cancel | What applies |
|---|---|
| More than 24 hours before the slot | Free. One-time offer and gift stay valid for a rescheduled first visit. |
| Within 24 hours of the slot | We may charge a fee covering the booked time, depending on whether we can re-fill the slot. We will tell you the amount before applying it. |
| No access on arrival, with no notice | Treated as a late cancellation. |
| We cancel for our own reasons | You pay nothing, and we will offer you the next available slot at the same price. |
5. Payment
- Nothing is charged through this website. It collects a request, not a payment.
- Payment is due after the clean is completed, by the methods we confirm to you in writing, and we issue a receipt.
- If an invoice is unpaid we may suspend further bookings until it is settled.
6. Our satisfaction guarantee
- Tell us within 48 hours of the visit about anything in the agreed scope that was missed or not done to a reasonable standard. We will return to put it right at no charge.
- If you would rather not have us return, we may offer a pro-rated refund of the affected part of the service instead.
- The guarantee covers work within the agreed scope. It does not cover pre-existing damage or conditions, items we were asked not to touch, or work excluded under section 3.
- Where we consider that a fair resolution has been offered and declined, that ends our obligations under this guarantee.
7. Liability
- We carry insurance for accidental damage caused by our staff, and we ask that damage be reported to us promptly so it can be assessed.
- We are not liable for pre-existing damage, wear and tear, or damage to items that are unstable, incorrectly installed, already cracked, or unsuitable for the cleaning method appropriate to the surface.
- We are not liable for indirect or consequential loss.
- Nothing in these terms limits any liability that cannot be limited under Singapore law, including under the Consumer Protection (Fair Trading) Act.
8. Photographs and results
Any before/after images, illustrations or results shown on this website are indicative of our cleaning standard. They are not a promise of a specific outcome for your property. We will only publish photographs of your home with your permission, and we will not identify your address without your consent.
9. Website content
Content on this website is provided in good faith and may change without notice — prices, availability and scope included. Advertised offers may be withdrawn or amended at any time before a booking is confirmed. Where this website links to a third-party site, we are not responsible for its content.
10. Governing law
These terms are governed by the laws of Singapore, and the courts of Singapore have exclusive jurisdiction over any dispute arising from them.
11. Contact
- Email: sales@brightnest.com.sg
- WhatsApp / phone: +65 8800 0100
- Post: 8 Eu Tong Sen Street, #12-89, Singapore 059818